AI systems for companies

We set up AI systems that actually work. They answer your people, handle the inbox, and hold what the company knows, on the systems you already run.

01

First Line

AI-powered first-line support. Employees ask; agents look up your systems and resolve the request.

Set up First Line

02

Email Orchestration

Microsoft 365 mail is labelled, routed, and handled in the tools you already run.

See Email Orchestration

03

Memory

The company's knowledge, connected. Ask it anything and get answers with sources.

See Memory

04

Custom Solutions

AI built for one business case, fitted to how you already run.

Describe your case

9:41LTE · 84%
First Line Floor 3 · IT request
Live
Lena Maes
First Line Checking directory, ticketing, device management, and the knowledge base.
Dynamics 365 DirectoryVPN-Remote missing
Zendesk TicketingINC-2041 open
Microsoft Teams DeviceLast check-in 2d
SharePoint KnowledgeVPN client reset
First Line Added you to VPN-Remote and pushed the tunnel profile. Try again in a minute.
Resolved · group updated · device check-in sent
9:41LTE · 84%
Email Orchestration Shared inbox · accounts@
Rules on
Acme SuppliesInvoice INV-8841.pdf Finance
HR inboxNew starter, badge access People
Plant 2Line stop, door sensor Ticket
NordhavnPO 4412 confirmation CRM
Agent draft · ERP Label Finance applied. Sending INV-8841 to the ERP and notifying accounts.
9:41LTE · 84%
Memory Company knowledge
Grounded
SharePoint · VPN Teams · 12 Mar INC-1988 Decision log
You Why did we change the VPN policy in March?
Memory After INC-1988, security required MFA. The 12 March meeting approved it. INC-1988 Teams 12 Mar VPN policy
9:41LTE · 84%
Custom Solutions Supplier invoices · ERP
Matching
Smet StaalINV-24091 · PO-1184 Match
Pauwels BetonQTE-883 · contract CTR-19 Price +8%
Verbeke KabelINV-4412 · PO-1172 Qty short
Agent draft · purchasing Hold Pauwels Beton: quote is 8% over the signed rate. Hold Verbeke Kabel: invoice is 12 m short of PO-1172.
1 ready to approve · 2 held for purchasing
01 · First Line

AI-powered first-line support

Employees ask in chat. AI agents look up ERP, CRM, IT, and related systems, then answer or fix the request. It knows how those systems work, reads the documentation, and checks the live record first.

Code

It knows how the systems work

The code behind your ERP, CRM, reports, and SharePoint: company filters, posting rules, refresh jobs, and how a site gets linked to an opportunity.

Docs

It knows the documentation

Posting procedures, permission notes, and the runbook for opportunity sites. When your team already wrote the answer, First Line follows it.

MCP

It checks live data

MCPs look up invoice SI-5846, the CRM opportunity, the Power BI dataset, and the SharePoint site. The answer is about this record, not a similar one from last month.

Fix it, or show the steps

You decide what First Line may change. For an approved fix it can do the work. When a person should stay in the loop, it walks them through the same checks.

How First Line works Set up First Line
02 · Email Orchestration · 03 · Memory

Email Orchestration. Memory.

Email Orchestration labels, routes, and handles Microsoft 365 mail. Memory holds what the company knows, so answers come with sources.

Email Orchestration

Microsoft 365 mail is labelled, routed, and handled in CRM, ERP, ticketing, and messaging. Self-serve at synchronised.app, or we set it up with you.

See Email Orchestration · Open the app

Memory

Documents, mail, tickets, meetings, and decisions, connected. People and agents ask, and get grounded answers with sources attached.

See Memory

04 · Custom Solutions

AI built for your specific case

Describe the case. We design custom AI around it, fitted to how you already run.

FAQ

Frequently asked questions

Synchronised is a frontier company that sets up AI systems for companies: First Line, Email Orchestration, Memory, and Custom Solutions.

AI-powered first-line support. Employees ask about the systems the company runs. AI agents look up those systems and resolve the request, or show the steps. See First Line.

Yes. Custom Solutions is AI built for a specific business case, fitted to how you already run. Describe your case.

Memory is the company's knowledge, connected. It captures documents, mail, tickets, meetings, and decisions, then answers people and agents with sources attached.

Email Orchestration for Microsoft 365. Connect mailboxes, apply transparent rules and labels, and run actions in CRM, ERP, ticketing, and messaging. The product app is synchronised.app. Details are on the Email Orchestration page.

Teams who support ERP, CRM, Power BI, and SharePoint, and companies that need software built around how they already work. Belgian and broader European organisations. Partners can deliver the systems for their clients. More on the about page.

Set up First Line, or describe a Custom Solutions case. For Email Orchestration, you can also start at synchronised.app. Direct email: maximdekock@synchronised.be.

The marketing site contact form and analytics cookies are described in the privacy notice. The Email Orchestration app at synchronised.app is a separate service.

Tell us which system to set up

First Line, Email Orchestration, Memory, or Custom Solutions. Tell us which fits, and we will reply with a first step.

Set up First Line Talk to us

Prefer email? maximdekock@synchronised.be