AI systems for companies

We set up AI systems that actually work. They support your team, handle the inbox, and keep what the company knows, on the tools you already run.

01

First Line

AI-powered first-line support. Staff ask in chat. It checks your systems and resolves the request.

Set up First Line

02

Email Orchestration

Microsoft 365 mail is labelled, routed, and acted on in the tools you already run.

See Email Orchestration

03

Memory

The company's knowledge, connected. Ask a question and get answers with sources.

See Memory

04

Custom Solutions

AI, CRMs, webshops, and other custom software, built around how you already work.

Describe your case

9:41LTE · 84%
First Line Floor 3 · IT request
Live
Lena Maes
First Line Checking directory, ticketing, device management, and the knowledge base.
Dynamics 365 DirectoryVPN-Remote missing
Zendesk TicketingINC-2041 open
Microsoft Teams DeviceLast check-in 2d
SharePoint KnowledgeVPN client reset
First Line Added you to VPN-Remote and pushed the tunnel profile. Try again in a minute.
Resolved · group updated · device check-in sent
9:41LTE · 84%
Email Orchestration Shared inbox · accounts@
Rules on
Acme SuppliesInvoice INV-8841.pdf Finance
HR inboxNew starter, badge access People
Plant 2Line stop, door sensor Ticket
NordhavnPO 4412 confirmation CRM
Agent draft · ERP Label Finance applied. Sending INV-8841 to the ERP and notifying accounts.
9:41LTE · 84%
Memory Company knowledge
Grounded
SharePoint · VPN Teams · 12 Mar INC-1988 Decision log
You Why did we change the VPN policy in March?
Memory After INC-1988, security required MFA. The 12 March meeting approved it. INC-1988 Teams 12 Mar VPN policy
9:41LTE · 84%
Custom Solutions Supplier invoices · ERP
Matching
Smet StaalINV-24091 · PO-1184 Match
Pauwels BetonQTE-883 · contract CTR-19 Price +8%
Verbeke KabelINV-4412 · PO-1172 Qty short
Agent draft · purchasing Hold Pauwels Beton: quote is 8% over the signed rate. Hold Verbeke Kabel: invoice is 12 m short of PO-1172.
1 ready to approve · 2 held for purchasing
01 · First Line

AI-powered first-line support

Staff ask in chat. It looks up ERP, CRM, IT, and related systems, then answers or fixes the request. It uses how those systems work, the documentation, and the live record.

Code

It knows how the systems work

It reads the code behind your ERP, CRM, reports, and SharePoint: company filters, posting rules, refresh jobs, and how a site links to an opportunity.

Docs

It knows the documentation

Posting procedures, permission notes, and the runbook for opportunity sites. When your team already wrote the answer, First Line follows it.

MCP

It checks live data

Live connections look up invoice SI-5846, the CRM opportunity, the Power BI dataset, and the SharePoint site. The answer is about this record, not a similar one from last month.

Fix it, or show the steps

You decide what First Line may change. For an approved fix, it can do the work. When someone should stay involved, it walks them through the same checks.

How First Line works Set up First Line
02 · Email Orchestration · 03 · Memory

Email Orchestration and Memory

Email Orchestration labels, routes, and acts on Microsoft 365 mail. Memory holds what the company knows, and answers with sources.

Email Orchestration

Microsoft 365 mail is labelled, routed, and acted on in CRM, ERP, ticketing, and messaging. Self-serve at synchronised.app, or we set it up with you.

See Email Orchestration · Open the app

Memory

Documents, mail, tickets, meetings, and decisions, connected. Staff can ask, and get answers with the sources attached.

See Memory

04 · Custom Solutions

AI, CRMs, webshops, and custom apps

We design custom AI around one business case. We also build the software a company runs on: CRMs, webshops, and other business apps, fitted to how you already work.

CRM

A CRM around your process

Contacts, deals, and follow-up fitted to how sales already works. Not a generic pipeline pasted on top.

Webshop

A shop that fits the catalogue

Built around the products you sell, the stock you hold, and the systems that already take the orders.

Apps

Other custom software

Internal tools, portals, and business apps designed around one company’s work, then handed over.

One brief, then a system

Describe the case. We scope the first version with you, build it, and hand it over. You keep the system.

See Custom Solutions Describe your case

04 · Custom Solutions

Built around your specific case

Describe the case. We design custom AI around it, and we also build CRMs, webshops, and other business apps, fitted to how you already work.

FAQ

Frequently asked questions

Synchronised is a frontier company that sets up AI systems that actually work: First Line, Email Orchestration, Memory, and Custom Solutions.

AI-powered first-line support. Staff ask about the systems the company runs. It looks up those systems and resolves the request, or shows the steps. See First Line.

Yes. Custom Solutions is AI and custom software built for a specific business case: CRMs, webshops, and other business apps, fitted to how you already work. Describe your case.

Memory is the company's knowledge, connected. It captures documents, mail, tickets, meetings, and decisions, then answers with the sources attached.

Email Orchestration for Microsoft 365. Connect mailboxes, apply transparent rules and labels, and run actions in CRM, ERP, ticketing, and messaging. The product app is synchronised.app. Details are on the Email Orchestration page.

Teams that run ERP, CRM, Power BI, and SharePoint, and companies that need software built around how they already work. Belgian and broader European organisations. Partners can deliver the systems for their clients. More on the about page.

Set up First Line, or describe a Custom Solutions case. For Email Orchestration, you can also start at synchronised.app. Direct email: maximdekock@synchronised.be.

The marketing site contact form and analytics cookies are described in the privacy notice. The Email Orchestration app at synchronised.app is a separate service.

Tell us which system to set up

First Line, Email Orchestration, Memory, or Custom Solutions. Tell us which you need, and we will reply with a first step.

Set up First Line Talk to us

Prefer email? maximdekock@synchronised.be