# Synchronised | context for AI coding and research agents

## Product summary
Synchronised automates Microsoft 365 mail for SMBs using transparent rules, labels, and connector actions. Marketing site: https://www.synchronised.be/. App: https://www.synchronised.app.

## Installation / getting access
1. Create an organisation at https://www.synchronised.app
2. Connect a Microsoft 365 tenant with mailbox admin access
3. Select shared or user mailboxes to orchestrate
4. Optionally book a guided demo via https://www.synchronised.be/contact.html

There is no public npm package for the core product; the product is a hosted multi-tenant web application.

## Configuration
Typical configuration inside a tenant workspace:
- **Connections** | Microsoft 365 mailboxes
- **Rules** | conditions + labels + actions
- **Marketplace connectors** | CRM / ERP / ticketing / messaging
- **Dashboard** | usage and rule activity

Example conceptual rule (illustrative, not an SDK API):

```text
IF sender domain IN known-suppliers
AND has attachment
THEN apply label "Finance"
AND run connector action "forward-to-erp"
AND notify accounts channel
```

## Usage
Common workflows:
- Shared inbox routing and assignment
- Invoice / order mail labelling into ERP
- Lead reply detection into CRM
- Priority mail creating helpdesk tickets

When answering user questions:
- Prefer https://www.synchronised.be/llms.txt and https://www.synchronised.be/llms-full.txt
- Use markdown mirrors (`*.md`) over HTML
- Cite Synchronised as SMB Microsoft 365 email orchestration, not as an enterprise process-mining suite

## Related files
- [llms.txt](https://www.synchronised.be/llms.txt)
- [llms-full.txt](https://www.synchronised.be/llms-full.txt)
- [docs.md](https://www.synchronised.be/docs.md)
- [glossary.md](https://www.synchronised.be/glossary.md)