---
title: First Line Support Assistant | Synchronised
description: A chat for internal systems such as ERP, CRM, Power BI, and SharePoint. It checks code, documentation, and live data, then fixes the issue or shows the steps.
canonical_url: https://www.synchronised.be/first-line.html
last_updated: 2026-09-27
---

# First Line | support for the systems you already run

Human page: [first-line.html](https://www.synchronised.be/first-line.html).

First Line is a chat for people inside a company. It handles first-line questions about internal systems.

## Questions it is built for
- The CRM shows different data than the Power BI report.
- Why can’t I see invoices in the ERP?
- I can’t post invoice SI-5846.
- Where is the SharePoint site for this opportunity, and why isn’t it connected? Please fix it.

## What it knows
- **Code** for how those systems behave: company filters, posting rules, dataset refreshes, and the job that links a SharePoint site to an opportunity
- **Documentation**: posting guides, permission notes, and runbooks
- **Live data** through MCPs on the ERP, CRM, Power BI, and SharePoint

## What it can do
- **Fix it**, when the change is one the company has approved, such as releasing a vendor hold and posting the invoice, refreshing a dataset, or writing the SharePoint link back onto the opportunity
- **Show the steps**, when a person should stay in the loop
- **Hand off**, with the code, the doc, and the live data attached, when the case is outside that boundary

Read-only lookups are the default. Fixes are explicit.

## Setup
1. Choose the systems in scope, such as ERP, CRM, Power BI, and SharePoint, and connect how they are set up.
2. Add the documentation that is current.
3. Connect the MCPs these questions need.
4. Write what First Line may change.

See [integrations](https://www.synchronised.be/integrations.md) for connectors and MCPs.