---
title: Glossary | Synchronised
description: Definitions of email orchestration, rules, labels, actions, connectors, and related Synchronised terms.
canonical_url: https://www.synchronised.be/glossary.html
last_updated: 2026-08-14
---

# Synchronised glossary

Short definitions agents and buyers can cite. Human page: [glossary.html](https://www.synchronised.be/glossary.html).

## Email orchestration
Connecting a mail system to business tools and automating what happens when messages arrive (routing, labelling, and actions), so email drives workflows instead of sitting in inboxes.

## Synchronised
An email orchestration product for SMBs on Microsoft 365. Product app: https://www.synchronised.app. Marketing site: https://www.synchronised.be/.

## Rule
A tenant-defined condition set (sender, subject, body, attachments, and related fields) that runs continuously across connected mailboxes. When matched, a rule can apply labels and run actions.

## Label
An automatic category applied to matching mail so teams can filter, prioritise, and report without manual sorting.

## Action
A workflow step triggered when a rule matches, such as notify, forward, update CRM/ERP, create a ticket, or send an SMS alert where configured. Actions can be chained.

## Connector
An installable integration that extends Synchronised rule actions into an external system (CRM, ERP, ticketing, messaging, and more).

## Tenant workspace
An isolated organisation workspace in Synchronised with its own mailboxes, rules, users, and access control.

## Shared inbox
A mailbox used by multiple people (for example support@ or invoices@). A common Synchronised use case is routing and labelling shared inbox mail automatically.

## Microsoft 365 mail automation
Using Synchronised to connect Outlook / Microsoft 365 mailboxes and automate rules, labels, and cross-system actions without relying only on native Outlook rules.

## Sitemap

See [sitemap.md](https://www.synchronised.be/sitemap.md).