---
title: Synchronised | Automate Microsoft 365 Mail for SMBs
description: Turn shared inboxes into automated workflows with rules, labels, and connectors for Microsoft 365. Built for SMBs. Live in days.
canonical_url: https://www.synchronised.be/
last_updated: 2026-08-14
---

# Synchronised | Automate Microsoft 365 Mail for SMBs

Synchronised turns Microsoft 365 shared inboxes and business mail into automated workflows. Route, label, and act across CRM, ERP, and ticketing with transparent rules your team can see and change.

**Primary CTAs:** [Book a demo](https://www.synchronised.be/contact.html) · [Start free](https://www.synchronised.app)

## What is Synchronised?

Synchronised is email orchestration for SMBs on Microsoft 365. It connects mailboxes, applies tenant-defined **rules** and **labels**, and runs **actions** in connected tools. It is designed for teams of about 10–250 people that need automation in days, not a multi-month enterprise AI programme.

## Why Synchronised (vs enterprise AI platforms)

| Enterprise AI platforms | Synchronised |
| --- | --- |
| Long discovery and change management | Connect Microsoft 365 and ship first rules in days |
| Black-box models hard to explain or edit | Transparent conditions your team owns |
| Enterprise sales cycles and pricing | Self-serve signup or a short guided demo |
| Built for 1,000+ person organisations | Sized for teams of 10–250 |

## How it works

1. **Map your mail** | Connect Microsoft 365 and identify high-volume shared support, sales, or finance inboxes.
2. **Automate with clarity** | Deploy rules and labels your team understands. No opaque AI black box.
3. **Connect your stack** | Trigger actions in tools you already pay for when rules match.

### Time to value

- **~1 hour** | Connect M365 and select mailboxes
- **~1 day** | Define first high-volume rules and labels
- **~1 week** | Connect CRM/ERP/ticketing connectors
- **Ongoing** | Optimise from dashboard insights

## Features

- Rules engine (sender, subject, body, attachments, and more)
- Smart labels
- Multi-step actions (notify, forward, update systems, SMS where configured)
- Multi-mailbox dashboard
- Tenant workspaces
- Connector marketplace
- Usage insights
- SMB-first security and pricing

## Integrations

Microsoft 365, Dynamics 365, Salesforce, HubSpot, Microsoft Teams, Slack, Twilio, Zendesk, Zoho, SAP. Request additional connectors via the [contact form](https://www.synchronised.be/contact.html).

## Use cases

- Shared inbox automation
- Invoice and order processing
- CRM and lead follow-up
- Ticket and case creation

## FAQ

### What is email orchestration?
Email orchestration connects your mail system to business tools and automates what happens when messages arrive. Synchronised defines rules, applies labels, and triggers actions across Microsoft 365 mailboxes.

### Does Synchronised work with Microsoft 365?
Yes. It is built for Microsoft 365 mail, including shared and user mailboxes.

### Can it connect to other business tools?
Yes, through a connector marketplace for CRM, ERP, ticketing, messaging, and more.

### How do I get started?
Start free at [synchronised.app](https://www.synchronised.app) or [book a demo](https://www.synchronised.be/contact.html). Email maximdekock@synchronised.be for direct questions.

### How is Synchronised different from enterprise AI mail platforms?
Enterprise platforms target large organisations with long AI implementations. Synchronised targets SMBs with transparent rules, faster setup, and self-serve signup.

### Is Synchronised suitable for MSPs and IT partners?
Yes. It supports multi-tenant deployments. See the [partner programme](https://www.synchronised.be/partners.md).

### What does Synchronised cost?
Pricing is designed for SMBs without a procurement cycle. Book a demo or start free for current plans.

### Is Synchronised only for Belgium?
Synchronised is a Belgian company focused on SMBs, including Belgian and broader European Microsoft 365 teams.

## Sitemap

See the full [sitemap](https://www.synchronised.be/sitemap.md) and [llms.txt](https://www.synchronised.be/llms.txt).