---
title: Customer Portal with an AI Chatbot | Synchronised
description: Synchronised Portal is a customer portal with an AI chatbot that answers from company knowledge and the customer’s own account.
canonical_url: https://www.synchronised.be/portal.html
last_updated: 2026-09-27
---

# Portal | customer portal with an AI chatbot

Human page: [portal.html](https://www.synchronised.be/portal.html).

Portal is a signed-in place for customers. They see orders, invoices, documents, and requests. An AI chatbot answers from the company’s knowledge and from that customer’s own data.

## What it includes
- A branded portal scoped to the signed-in customer
- A chatbot that can answer status questions and start allowed requests
- Knowledge sources the company chooses (policies, product docs, procedures)

## Setup
1. Connect the systems that hold the customer record.
2. Add the knowledge the chatbot may use.
3. Agree which actions are information and which start a request.
4. Go live in the company’s brand.

Customers who still write in are a [Mail](https://www.synchronised.be/product.md) workflow. Internal support for the company’s own systems is [First Line](https://www.synchronised.be/first-line.md).