---
title: Shared Inbox, Invoice and CRM Email Automation | Synchronised
description: Operational Microsoft 365 mail workflows: shared inboxes, invoices, CRM follow-up, and tickets.
canonical_url: https://www.synchronised.be/use-cases.html
last_updated: 2026-08-25
---

# Use cases

Human page: [use-cases.html](https://www.synchronised.be/use-cases.html).

## Shared inbox automation
Match incoming mail, apply labels, assign or notify, optionally create a ticket or post to Teams/Slack. For support and operations shared mailboxes.

## Invoice and order mail
Label supplier and invoice mail, trigger ERP-oriented connector actions where configured, flag exceptions. For finance and purchasing.

## CRM and lead follow-up
Detect matching replies or inbound mail, apply sales labels, update CRM through connectors, alert sales. For Salesforce, HubSpot, Dynamics 365, or similar.

## Ticket and case creation
Open a ticket when mail matches defined conditions and keep a label on the message. For Microsoft 365 plus a helpdesk such as Zendesk.

Start with one mailbox. [Product](https://www.synchronised.be/product.md) · [Book a demo](https://www.synchronised.be/contact.md) · [Start free](https://www.synchronised.app)