Order status, invoices, how to change a booking. Portal gives them a place to look, and a chatbot that already knows the account.
Three systems. One company setup.
Synchronised
AI systems your company can run
Portal for customers. Mail for Microsoft 365. First Line for the team behind ERP, CRM, and the rest of the stack.
Enter
Live on your stack
Watch each system work
First Line, Portal, and Mail, using the tools you already run. See how the three systems fit together.
Ready to set up
Michael Scott asks why customer C9236’s balance is negative.
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Michael Scott
Are we paying them? Please fix.
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Customer C9236
A payment is posted with no invoice left.
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Not a supplier
Apply the credit, or reverse the payment.
A customer asks where order 4412 is. Portal answers from their account.
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Order 4412 shipped
Tracking BE-9921. Arrives Thursday.
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Invoice is ready
Posted for this order, ready to open.
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No open request
The answer is already in the account.
An invoice lands in Microsoft 365. Mail labels it and runs the actions.
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Invoice #4821
Labelled Finance in the shared inbox.
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Invoice created
Sitting in the accounts payable queue.
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Finance notified
Posted in the accounts channel.
Three solutions
Ready systems, set up on your stack
We help companies put AI to work. These three are built and ready to configure for the tools, mail, and knowledge you already have.
01 · Portal
A customer portal with an AI chatbot
Customers sign in, see their own account, and ask questions. The assistant answers from your knowledge and their data.
- Orders, invoices, and requests in one place
- A chatbot that knows that customer
- Your brand, your rules for what it may say
Email orchestration, as it works today
Microsoft 365 mail becomes a workflow. Transparent rules, labels, and connector actions across the tools you already run.
- Shared and user mailboxes
- Rules your team can see and change
- CRM, ERP, ticketing, and messaging
Answers about your internal systems
A chat for “why can’t I see these invoices?”, “this will not post”, or “the CRM and Power BI disagree”. It checks the system, then fixes it or shows you how.
- ERP, CRM, Power BI, SharePoint
- Code, documentation, and the live record
- Fixes the link, or walks you through it
Where to start
Pick the system that matches the work
Support, invoices, and sales replies need labels and a next step in another system. Mail does that with rules you can edit.
An invoice will not post, Power BI disagrees with the CRM, or a SharePoint site is missing from the opportunity. First Line checks the live system and can fix it.
How we set them up
Configured for your company, then handed over
These are products we install with you. You keep ownership of the rules, the knowledge, and what each system is allowed to change.
Choose the system
Portal, Mail, First Line, or a combination. We start from the workflow that costs the most time.
Connect what it needs
Customer data and knowledge for Portal. Microsoft 365 and connectors for Mail. Repositories, documentation, and MCPs for First Line.
Go live and tune
Your team sees what the system did and can change it. We stay with you while the first real cases run.
First Line
The first question about ERP, CRM, and the rest of the stack
First Line is the chat your team opens when an invoice will not show, a posting is blocked, a report disagrees with the CRM, or a SharePoint site is not connected. It knows how those systems work, reads the documentation, and checks the live record before it answers.
It knows how the systems work
The code behind your ERP, CRM, reports, and SharePoint: company filters, posting rules, refresh jobs, and how a site gets linked to an opportunity.
It knows the documentation
Posting procedures, permission notes, and the runbook for opportunity sites. When your team already wrote the answer, First Line follows it.
It checks live data
MCPs look up invoice SI-5846, the CRM opportunity, the Power BI dataset, and the SharePoint site. The answer is about this record, not a similar one from last month.
Fix it, or show the steps
You decide what First Line may change. For an approved fix it can do the work. When a person should stay in the loop, it walks them through the same checks.
Portal and Mail
Customers on one side. The inbox on the other.
Portal
A signed-in place for customers, with an AI chatbot on top of their account. Status, documents, and the next step, answered in the portal instead of another email thread.
The email orchestration product, unchanged in how it works. Connect Microsoft 365, define rules and labels, and fire actions in CRM, ERP, ticketing, and messaging. Self-serve at synchronised.app, or we set it up with you.
FAQ
Frequently asked questions
Synchronised sets up AI systems for companies. Three solutions are ready: Portal, a customer portal with an AI chatbot; Mail, email orchestration for Microsoft 365; and First Line, a support assistant that knows your code, documentation, and live data.
A customer portal your clients sign in to. They see their orders, invoices, and requests, and talk to a chatbot that answers from your knowledge and that customer’s own data.
Email orchestration for Microsoft 365. Connect mailboxes, apply transparent rules and labels, and run actions in CRM, ERP, ticketing, and messaging. The product app is synchronised.app. Details are on the Mail page.
A chat for questions about the systems your company runs. Why invoices are missing in the ERP, why SI-5846 will not post, why the CRM and Power BI disagree, or where the SharePoint site for an opportunity is and why it is not connected. It checks the code, the documentation, and the live data, then fixes it or shows the steps. See First Line.
Yes. Most companies start with the workflow that hurts most, then add another system when that one is live. Use cases show typical starting points.
Companies that want AI systems set up on the tools they already use, including Belgian and broader European teams. Mail is sized for organisations of about 10 to 250 people on Microsoft 365. Partners can deliver the systems for their clients. More on the about page.
Talk to us and tell us which system you want. For Mail, you can also start at synchronised.app. Direct email: maximdekock@synchronised.be.
The marketing site contact form and analytics cookies are described in the privacy notice. The Mail app at synchronised.app is a separate service.
Tell us which system to set up first.
Portal, Mail, First Line, or all three. We’ll look at your stack and show how the first one goes live.
Prefer email? maximdekock@synchronised.be