Invoice #4821 | March delivery
Please find attached invoice for order PO-9034…
Finance
Invoice
Microsoft 365 · Built for SMBs
Turn shared inboxes into automated workflows
Route, label, and act on Microsoft 365 mail across CRM, ERP, and ticketing. Enterprise AI platforms take months and a procurement cycle. Synchronised gets you live in days, with rules your team can see and change.
- Go live in days
- Transparent rules, no black box
- No enterprise contract
Live orchestration
Inbox
Handled · routed to systems
Actions fired
Invoice created
SAP · AP queue
Done
Quote request logged
Opportunity linked
Done
Why Synchronised
Same mail chaos. A path that actually fits an SMB.
Enterprise AI platforms map processes for months before automating. SMBs need routing, labelling, and tool updates that go live this month, not next quarter.
Enterprise AI platforms
- Long discovery and change-management programmes
- Black-box models your team can't explain or edit
- Enterprise sales cycles and pricing
- Built for 1,000+ person organisations
With Synchronised
- Connect Microsoft 365 and ship your first rule in days
- Transparent conditions your team owns and adjusts
- Self-serve signup or a short guided demo
- Sized for teams of 10–250 people
Turn “who handles this email?” into “already routed, labelled, and in the right system.”
Email automation designed for Belgian SMBs and growing teams, without enterprise overhead.
SMB-first · Self-serve or guided setup
What is Synchronised?
Email orchestration that connects mail to your stack
Synchronised is email orchestration for SMBs on Microsoft 365. It connects mailboxes, applies transparent rules and labels, and runs actions in CRM, ERP, ticketing, and messaging, so your team routes work without an enterprise AI project. See the glossary for term definitions.
In one sentence
Synchronised turns incoming Microsoft 365 mail into structured workflows your team controls: match a rule, apply a label, update the right system.
Days
Not quarters, to first live automation
Visible
Rules your team can audit and edit
SMB
Priced and sized for 10–250 person teams
Time to value
ROI in days, not quarters
No six-month discovery phase. Connect, configure, and automate on a timeline that fits an SMB.
Connect M365
Link your tenant and pick the mailboxes that matter, support@, invoices@, or team inboxes.
Define rules
Build conditions and labels for your highest-volume mail patterns. Start small, expand fast.
Connect tools
Install connectors and trigger actions in CRM, ERP, or ticketing when rules fire.
Optimise
Use dashboard insights to refine rules and add automation as your team grows.
How it works
From inbox chaos to orchestrated workflows
Connect your tenant, define what matters, and let Synchronised handle the rest, across mailboxes and integrations.
Map your mail
Connect Microsoft 365 and see which inboxes drive most of the manual work, shared support, sales, or finance mail.
Automate with clarity
Deploy rules and labels your team understands. No opaque AI, just conditions you define and can adjust in minutes.
Connect your stack
Trigger actions in the tools you already pay for. Mail stays the trigger; your systems stay in sync.
Features
Everything an SMB needs to orchestrate mail
The control of an enterprise platform, sized for teams that can't wait six months or hire a dedicated ops squad.
Rules engine
Build powerful conditions on sender, subject, body, attachments, and more. Rules run continuously across connected mailboxes.
Smart labels
Apply consistent labels automatically so teams filter, prioritize, and report on mail without manual sorting.
Multi-step actions
Chain actions when rules match, notify, forward, update external systems, or trigger alerts including SMS where configured.
Multi-mailbox dashboard
Monitor activity across mailboxes from one workspace. See rule counts, trends, and usage at a glance.
Tenant workspaces
Each organization gets its own isolated workspace. Define automation per tenant with clear ownership and access control.
Connector marketplace
Extend mail automation into CRM, ERP, ticketing, and messaging platforms through installable connectors.
Usage insights
Track trends and mailbox activity over time. Understand what rules fire most and where automation saves the most time.
Built for SMBs
Right-sized for 10–250 person teams. Secure Microsoft 365 integration, tenant isolation, and pricing that doesn't require a procurement cycle.
Integrations
Connect mail to the tools you already run
Synchronised is built to orchestrate email across your stack, not replace it. Install connectors and trigger actions where your data already lives.
Microsoft 365
Dynamics 365Salesforce
HubSpot
Microsoft Teams
Slack
Twilio
Zendesk
ZohoSAPNeed a specific integration? Tell us what you use. We're actively expanding the connector marketplace.
Use cases
Automate the mail that eats your week
The workflows enterprise platforms sell for shared inboxes, finance, and sales, without the enterprise timeline. Book a demo and we'll map your highest-volume mailbox first.
Shared inbox automation
Route, label, and assign support@ mail so the right person owns the next step, without everyone watching one folder.
Invoice & order processing
Label supplier mail, push to ERP, and flag exceptions for finance before invoices sit unanswered.
CRM & lead follow-up
Detect replies, update contacts, and alert sales so leads don't go cold in the inbox.
Ticket & case creation
Open cases in your helpdesk when mail matches priority conditions, with labels your team already understands.
What you get
Credibility without the enterprise sales theatre
You don't need a six-figure AI programme to fix mail. You need a clear path from inbox chaos to working automation.
Book a 30-minute demo
We look at your mailboxes and tools, then show the first rules that would remove the most manual work.
Or start free yourself
Create a workspace at synchronised.app, connect Microsoft 365, and build rules without waiting for a sales call.
Ship something real this week
Labels, routing, and connector actions that your team can understand, audit, and improve, not a black-box pilot.
FAQ
Frequently asked questions
Synchronised is email orchestration for SMBs on Microsoft 365. It connects mailboxes, applies transparent rules and labels, and runs actions in CRM, ERP, ticketing, and messaging tools, without an enterprise AI rollout.
Email orchestration connects your mail system to business tools and automates what happens when messages arrive. Synchronised lets you define rules, apply labels, and trigger actions across Microsoft 365 mailboxes, so email drives workflows instead of piling up in inboxes. See the glossary.
Yes. Synchronised is built for Microsoft 365 mail. Connect shared and user mailboxes, define tenant-level rules, and automate labels and actions across your organization.
Yes. Synchronised includes a connector marketplace so you can link mail automation to CRM, ERP, ticketing, messaging, and other systems. When a rule matches, actions can run in connected tools automatically.
Native Outlook rules stay inside mail. Synchronised adds tenant-wide rules, consistent labels, a multi-mailbox dashboard, and connector actions that update CRM, ERP, ticketing, and messaging when mail matches.
Create an account at synchronised.app to explore the product, or book a demo for guided onboarding. For direct questions, email maximdekock@synchronised.be.
Enterprise platforms target large organisations with agentic AI, long implementations, and heavy change management. Synchronised is built for SMBs: transparent rules and labels you control, faster setup, self-serve signup at synchronised.app, and connectors to the tools SMEs already use, without enterprise pricing or timelines.
Yes. Synchronised is designed for multi-tenant deployments. Learn about our partner programme if you manage Microsoft 365 environments for multiple clients.
Synchronised is a Belgian company focused on SMBs, including Belgian and broader European Microsoft 365 teams. The product works for organisations on Microsoft 365 mail.
Stop losing hours to the inbox. Start this week.
Book a short demo, or start free and connect your first Microsoft 365 mailbox today. We'll help you ship rules that route, label, and update your tools, without an enterprise project.
Prefer email? maximdekock@synchronised.be