Microsoft 365 / Outlook
Connect shared and user mailboxes. This is the source of mail for every workflow.
Integrations
Connect Microsoft 365 mail to the tools you already run
Synchronised does not replace your CRM, ERP, or helpdesk. Connectors extend a matching rule into those systems as actions you choose.
How connectors work
A connector is an installable integration in the tenant workspace. After it is installed, you attach it to a rule as an action: when mail matches, Synchronised can notify, create or update a record, or otherwise run the configured step in the connected system.
Mail stays in Microsoft 365. The connector is the bridge to the rest of the stack. See the product model for rules, labels, and actions.
Marketplace examples
These are examples of systems the connector marketplace is built to cover. Availability for a given tenant can differ; if you need a system that is not listed, ask for it.
Dynamics 365
Update CRM records when matching mail arrives, for teams already on Microsoft’s CRM.
Salesforce
Log replies, leads, or cases from mailbox rules into Salesforce objects you configure.
HubSpot
Keep HubSpot in step with inbound sales and support mail that matches your rules.
Microsoft Teams
Notify a channel when a rule fires so the team does not live in a shared folder.
Slack
Same pattern as Teams: alert the channel that owns the mailbox outcome.
Zendesk
Open tickets from matching mail instead of copying threads by hand.
Twilio
Send SMS alerts where a rule is configured for urgent operational mail.
Zoho
Connect Zoho tools when they are the system of record for the team.
SAP
Push invoice or order-related mail outcomes toward SAP processes where configured.
Missing a system?
The marketplace expands based on customer and partner demand. Use the contact form and choose “Custom integration” so we know the product and the mailbox workflow.